> For the complete documentation index, see [llms.txt](https://sonic-ai-works.gitbook.io/sonic-networks-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sonic-ai-works.gitbook.io/sonic-networks-docs/help-center/sonic-help-center.md).

# SONIC Help Center

Security-first support for SONIC accounts, Studio, mobile, billing, wallets, generation, token-sale information, API recovery and the SONIC Support Assistant.

Fast, security-first guidance for SONIC creators, users and developers.

## Start here

* **Account, login & onboarding** — sign in, verify identity, accept invitations and recover access.
* **Mobile app, PIN & biometrics** — understand local PIN/device-security behavior and mobile navigation.
* **Plans, billing & upgrades** — subscriptions, plan changes and AI Credit grants.
* **First generation checklist** — prepare credits, project context and creation inputs.
* **Credits & billing FAQ** — reservations, settlement, release/refund and usage.
* **Connect a Solana wallet** — wallet discovery, ownership verification and safe signing.
* **Generation status & callback delays** — provider progress, retries and terminal states.
* **Upload & Cover troubleshooting** — public URL and media-input validation.
* **API retries & idempotency** — recover safely without duplicate mutations.
* **SONIC Support Assistant & Helpers** — guided docs/account diagnostics with strict security boundaries.

For general product and Tokenomics questions, also see the [Documentation FAQ & Support](https://sonic-ai-works.gitbook.io/sonic-networks-docs/documentation/faq-and-support/).

## Support categories

```
ACCOUNT
CREATION
PROJECTS
MOBILE
BILLING & CREDITS
WALLET & TRANSACTIONS
TOKENOMICS / TOKEN SALE
API / DEVELOPER
SECURITY
STATUS / INCIDENT
```

Support routes the user to the correct source of truth rather than answering from a generic knowledge pool.

## SONIC Support Assistant

The Support Assistant may explain documentation, surface authenticated account state when authorized, run safe diagnostics and prepare an escalation packet. It does **not** become an account administrator, wallet signer, financial adviser or deployment authority.

```
user question
→ classify support intent
→ docs search / authorized helper
→ factual result + source/status
→ safe guidance
→ escalation when unresolved
```

## Token-sale support rule

The planned SONIC pre-sale is targeted for **Q4 2026** but remains `PLANNED / PRE-DEPLOYMENT`. Support may explain published terms and risk disclosures; it must not tell users that a sale, DEX pool, Binance/Alpha relationship or price is Live unless the canonical production state verifies it.

Support must never provide individualized buy/sell recommendations, return projections or price guarantees.

## Security baseline

SONIC support will never need or request:

* seed/recovery phrases;
* private keys;
* wallet passwords;
* raw session/access tokens;
* MFA recovery secrets;
* provider API secrets; or
* ZK witnesses/private proof inputs.

Wallet connection provides address/session context only. It does not authorize arbitrary asset movement. Review every transaction intent in the wallet before approving it.

AI cannot bypass permissions or sign a blockchain transaction on your behalf.

{% hint style="warning" %}
**MVP / Preview discipline:** a mockup, configured provider, planned token-sale value or assistant response is not production proof. Where state matters, support should display `Planned`, `Configured`, `Verified`, `Live`, `Paused` or `Unavailable` explicitly.
{% endhint %}


---

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